When you are raising an OpenAM bug there are number of important fields that must be completed accurately otherwise problems will occur later on in the release cycle.
If you are raising a bug as a result of a support case; the support case id must be set as the case id field in the bugster ticket.
When you are raising a bug; you must set the versions affected by the issue. Bugs that have just been discovered will likely affect all previous versions. Bugs in new product areas such as entitlements will only affect versions newer than OpenSSO Build 8.
Setting fix versions is vital if the bug is going to be properly tracked and reported. Selecting the correct fix versions breaks down like this:
Make sure the contents of the description contains enough information to allow someone else search bugster can find the bug. A good example is if the bug produces a stack trace then ensure the stack trace is included in the description.